The Assistant District Manager (ADM) will assist in ensuring the development and implementation of all systems for operational excellence. The ADM will plan and manage the retail operations of multiple scoop shops, including planning, operations, leasehold and equipment maintenance, marketing, and financial reporting. The ADM will also provide hands-on training support focusing on daily operations, customer relations, staff orientation/onboarding, and cleanliness.

In Season (Spring to Fall): Daily full shifts in NJ stores, likely 5 days with 10-hour shifts and a 6th day with a 4-hour shift, or 5 days with 11-hour shifts and 2 days off. Nights and 2 weekend shifts required. Mileage reimbursement applies only between locations as part of daily job duties.

- Maintain knowledge of flavors, products, and Ben & Jerry's history.

- Meet all customer needs and ensure customer satisfaction by role modeling friendly, timely service and proper product handling.

- Effectively communicate with customers, contractors, and suppliers to ensure smooth store operations.

- Respond to and handle customer complaints and provide staff development.

- Understand basic and more complex register procedures.

- Maintain a clean store environment.

- Prepare menu items and maintain a well-stocked and organized store.

- Refill dip cases, paper goods, and other supplies with correct pars.

- Put away deliveries in the proper place.

- Assist in managing and organizing storage of all on-site inventories.

- Take accurate orders, make and decorate cakes, and ensure the accuracy of orders.

- Train new employees on the cake process and decorating techniques.

- Assist in managing scoop shop staff, ranging from 25 to 60 employees.

- Keep staff productive on shift and coach great customer service.

- Create shop schedules while maintaining correct labor percentage goals.

- Establish a motivating work environment that actively encourages and supports employee involvement with an eye towards possible job advancement.

- Assist in covering shop shifts when needed.

- Assist in training and operations of catering and off-premise events.

- Supervise the implementation of all store policies and procedures and adhere to all policies by leading by example.

- Ensure punctuality, dress code adherence, and personal appearance standards.

- Accountable for accurate reporting of financials, including recording sales, cost of goods, payroll analysis, transaction averages, expense reports, inventory management, and banking.

- Supervise and organize tasks needed to maintain overall operations, including store and staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising, and promotional execution.

- Ensure the maintenance and safe operation of all equipment within the scoop shop.