District Manager (Multi-Unit Operations)

Ben & Jerry's - Hoboken, Ridgewood & Riverwalk, NJ

Compensation:$70,000-$75,000

About the Company

We are a growing multi-unit franchisee of Ben & Jerry's scoop shops, operating high-volume locations and building a team of strong operators and leaders. While Ben & Jerry's is an iconic global brand, our organization runs with an entrepreneurial mindset focused on developing great people, running strong operations, and growing our business across multiple markets.

Our leadership team is hands-on and committed to building shops where both employees and guests love showing up. We believe great results come from clear expectations, accountability, and investing in team development, and we are always looking for leaders who want to grow with us as we continue expanding.

The Role

We are hiring an experienced Assistant District Manager to help lead three high-volume Ben & Jerry's scoop shops in New Jersey. This is a hands-on, multi-unit leadership role for someone who thrives in fast-paced food/retail environments, holds teams accountable, and understands how to drive results through people and process.

This role is not entry-level management. You will be on the floor, in the numbers, and actively developing managers and teams across locations.

Schedule & Work Environment

• Full-time, in-shop role (Spring-Fall peak season)
• 52 hours a week-flexible schedule
• Nights, weekends, and holidays required
• Travel between Hoboken, Ridgewood & Riverwalk (mileage reimbursed)
  

This role is ideal for someone who thrives in a fast-paced environment and enjoys actively coaching, mentoring, and developing a team in person. You'll play a key role in driving strong operations, building a positive culture, and supporting the growth of multiple scoop shop teams.

Compensation & Benefits

• Salary: $70,000-$75,000 base
• Performance Bonuses: Additional earning potential through performance-based incentives tied to shop results and operational success
• Health, Dental & Vision Insurance
• Paid Time Off: 2 weeks accrued annually, with the ability to roll over 1 week
• Mileage Reimbursement when traveling between locations
• Free Ice Cream 
• Clear Growth Path within a values-driven, multi-unit franchise organization

What You'll Be Responsible For

• Supporting daily operations across multiple shops: staffing, scheduling, training, and execution
• Coaching and developing 25-40 team members, including shift leads and managers
• Being hands-on during peak periods and stepping in wherever support is needed
• Upholding brand standards for customer experience, food safety, cleanliness, and equipment
• Delivered measurable results by managing end-to-end cake orders, catering, and local events, consistently meeting deadlines, maximizing customer satisfaction, and supporting revenue growth through flawless execution.
• Managing inventory, labor costs, payroll accuracy, and expense control
• Reviewing reports, identifying issues, and partnering with leadership on solutions

Who We're Looking For

We're looking for a hands-on leader who enjoys building strong teams, running great operations, and creating an environment where people perform at their best.

• 2+ years of leadership experience in food service, hospitality, or retail
  
• (multi-unit or high-volume experience is a strong plus)
• Proven ability to lead teams, coach performance, and give clear, direct feedback
• Strong organization and time-management skills, with the ability to manage priorities across multiple locations
• Comfortable working in a fast-paced environment, being on your feet, and jumping in wherever needed
• Reliable transportation and willingness to travel locally between shops
• A values-driven leader who takes ownership, follows through, and leads by example